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If you are not satisfied with your Syght glasses, you can easily return or exchange your non-prescription glasses within 30 days of purchase. Returns and exchanges are only for non-prescription glasses. Returns must be unworn, in the state you received them, and in the original packaging.
We guarantee your zero-risk purchase experience here. If you can’t receive the item as described, please contact us. Enjoy total peace of mind: Every single purchase is risk-free each time you shop at Syght Glass.
We gladly accept exchanges within 30 days of delivery date as long as they are in original condition.
- For domestic orders, Contact our customer support team at Support@syghtglass.com with what product you are returning and what product you would like to exchange it for.
- We currently do not offer exchanges internationally. Please email Support@syghtglass.com to start the return process.
We gladly accept returns within 30 days of purchase for non-prescription glasses in their original condition.
- Must be returned in the original packaging and are unworn or undamaged (Trying them on is fine).
- Product should be returned with any accessories that were included with the product.
- If the item is damaged or incomplete, the returned item may not be accepted or a processing fee may be applied.
- Returns will be processed within 1 week of receiving them.
- Contact us at Support@syghtglass.com with photos of the defect, and we will send a return label for your item and replace the item for free.
- Damaged during return.
- Prescription, reading glasses and custom glasses are not eligible to be refunded or exchanged.
- Refunds will not apply to sitewide sales.
- Damaged items.
- Prescription Orders.
After your payment is verified, it may take up to 1-2 business days for the order to ship. If you place your order after 11 AM on Friday, your order will most likely be shipped out on the following Monday.
Allow 3-7 business days for your shipping to update for all prescription glasses. Your glasses have to get shipped to our optical laboratory to customize your lenses first. Once they customize your lenses, they will send them directly to your door. This whole process usually takes about 3-7 business days to ship your eyewear.
Please Note: *The coronavirus pandemic has disrupted many flight routes, and our couriers may be delayed in delivering your parcel!! we are sorry. Please note that we cannot guarantee shipping times (even if you upgrade to express shipping) as we cannot predict service disruptions.
