Exchange & Returns

We want you to feel confident when you place your order! That is why you receive our 100% satisfaction guarantee with everything you purchase online! If you are not satisfied with your product, you can easily return or exchange them within 30 days of purchase. Returns and exchanges are only for non-prescription glasses. Returns must be unworn, in the state you received them, and in the original packaging.

We guarantee your zero-risk purchase experience here. Don't hesitate to contact us if you want to return any Syght Glass items. Enjoy total peace of mind: Every single purchase is risk-free each time you shop at Syght Glass.

Live ChatOrder Tracking

Cue the anticipation! Track your eyewear every step of the way.

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Live ChatRequest a Return

Not the frame for you? No worries, we’ve got 14-Day Free Returns.

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Live ChatHelp & FAQ

All of your eyewear questions answered, all in one place.

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Step 1


Visit Our Return Portal

Go to our dedicated Return Portal and provide the necessary information, including your order details, reason for exchange or return, and any additional required details.

Step 2


Review and Confirmation

Our customer service team will review your request submitted through the Return Portal. Within 24 to 48 hours, you will receive a confirmation email along with an authorization code.

Step 3


Ship Back

Ensure you securely pack the item with its original packaging, accessories, and documentation. Attach the provided label or include the authorization code inside the package.

Step 4


Seamless Resolution

Sit back and relax as we swiftly process your return. Expect a favorable resolution within 48 hours, ensuring you can continue shopping for your preferred eyewear with ease!


Q: Do you offer a warranty?
Q: What is your exchange policy for domestic (US) orders?
Q: What is your return policy for domestic (US) orders?
Q: What is your exchange policy for international orders?
Q: What is your return policy for international orders?
Q: Do you offer repair services for glasses?
Q: I have sent my glasses back. What should I expect next?
Q: Can you replace lenses if I send you my frame?
Q: When will I receive my store credit?
Q: What items are non-exchangeable/non-returnable?
Q: How do I use my store credit?
Q: How do I use my gift card?
Q: Can I request a refund instead of store credit?
Q: Can I cancel or modify my order after it has been placed?
Q: What should I do if I received the wrong item or a defective product?
Q: Are prescription glasses eligible for return or exchange?
Q: Can I receive a refund on a different credit card than the one used for the order?
Q: What if my glasses are damaged during the return shipping process?