Exchange & Returns

A: Yes, we provide a warranty for our products. We offer a 90-day return and exchange policy—if you're not satisfied with your purchase, you can return or exchange it within 90 days of delivery.

Additionally, we offer a 365-day product warranty. If you experience any manufacturing defects within this period, we will inspect the product, and if confirmed, we will replace it at no additional cost. To initiate a warranty claim, please contact us at Support@syghtglass.com with photos of the defect. If approved, we will provide a return label and replace the item for free.

A: We happily accept exchanges within 90 days of delivery, provided the glasses are in their original condition. If you wish to exchange your order item for any reason, or if you made a mistake during the order, or simply don't like the glasses, we'll gladly facilitate the exchange process. A charge of $12 per shipment will be applied to cover return shipping, handling, and restocking fees.

However, we will cover the shipping costs for sending out the replacement item. Please ensure the glasses are returned in their original condition to proceed with the exchange.

A: At Syght, we strive to provide you with the best eyeglasses and customer experience. We understand that sometimes you may need to return or exchange your glasses. Please review our return and exchange policy below for all the details:

Return Eligibility:

• You have ninety (90) days from the date of delivery to contact us for a return authorization (RA) number.
• To be eligible for a return or exchange, eyeglasses must be in their original condition, including all packaging, tags, and accessories.

Return Options:

• Store Credit: You can opt for a one-time-use 100% store credit for your returned eyeglasses, with no deductions.
• Refund to Original Payment Method: If you prefer a refund to your original payment method, $20 fee will be deducted to cover shipping, restocking, and handling costs.

Manufacturing Errors:
If you believe there is a manufacturing error with your eyeglasses, please return them for inspection within the 90-day period. If our inspection confirms a manufacturing error, we will remake the glasses for you at no additional charge.

Return Authorization (RA) Process:
To initiate a return or exchange, please contact our customer service team to obtain a return authorization (RA) number. They will guide you through the process and provide you with all the necessary instructions.

A: Once your return arrives at our warehouse, our team will carefully inspect the item(s) to determine their eligibility for a refund. You will receive an email notification detailing the approval or rejection of your return. If approved, store credit will be credited to your account instantly upon receiving your package. If you prefer a refund to your original payment method, it will be processed within 2-4 business days after we receive the items.

A: We apologize, but we do not offer lens replacement services.

A: Upon receiving your return at our warehouse, our team will review the item(s) to ensure they meet the refund requirements. If approved, store credit will be issued instantly to your account. You will receive an email notification confirming the approval or rejection of your return. If you prefer a refund to your original payment method, it will be processed within 2-4 business days after we receive the items.

A: Certain items are ineligible for return or refund. These include items that have been damaged during the return process, prescription and customized glasses. Please note that refunds will not apply to sitewide sales.

A: To use your store credit, simply log into your account on our store. Once you're on the checkout page, you'll see your available store credit balance in the "Store Credit" section. Select the option to apply it, and it will be deducted from your total purchase amount. You can use your store credit for any future purchases, and the remaining balance will stay in your account until fully used.