Our FAQ page is designed to provide answers to some of the most common questions we receive from our customers. Whether you have questions about our products, services, or policies, you'll find the information you need here. We've compiled a list of the most frequently asked questions and provided detailed answers to help you better understand our company and the services we offer.

If you can't find the answer you're looking for, please don't hesitate to contact us directly. Our customer support team is always ready to assist you with any questions or concerns you may have.

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Promo code section
  • A: Enter the promotion code exactly as you see in the box marked “Gift card or discount code” above the totals on the right side of the page during checkout.
  • Click the “Apply” button to activate the promo code and have it applied to your order.

Promo code section
If you are accessing from mobile devices,
  • Visit the checkout page and click on "Show order summary" on top of the page, then enter the promotion code exactly as you see in the box marked "Gift card or discount code" above the totals.
  • Click the Arrow button beside the coupon field to activate the promo code and have it applied to your order.

We start processing your order upon receipt of your cleared payment. It may be possible to cancel your order during processing, but it cannot be canceled once it moves to the shipping process. After placing your order, you will have 4 hours to revise and update the order information you have provided (prescription details, Frame, Lens, Address etc.)

​​​​ After this four (4) hour period, you will not be able to revise or update your order information. Syght is not responsible for any data entry errors you may have made when submitting your order information.
Confused about how to use your store credit? Follow these steps and enjoy your new pair of Syght!
  • After choosing your frames and adding them to your shopping cart, click Checkout.
  • Fill in all the shipping information.​​​​​​​​ At the right, you will see the option to enter a promo/coupon code. Enter your 12 digit gift card number in that field and click on apply button to use your store credit.
  • If you have enough store credit for the purchase, you are all set! Any leftover store credit will be in your account when you are ready to purchase other Syght frames.
  • If there is not enough store credit to cover your purchase, please input an additional payment option for the remaining balance. When you are ready, click Place Order.
Enjoy your new Syght frames!
Syght's anti-blue light lens is made of aviation-grade PC material. Compared with the mainstream resin lenses in the market, the PC lens is more lightweight and not easy to break. It is certified by US FDA certification, Drop Ball Test, CE certification, SGS RoHS certification.
We offer the clearest, most effective lens on the market. Other computer glasses are typically very yellow and have low transparency. Our glasses have a virtually clear lens and look just like a regular pair of glasses when you're wearing them.

Our frames are built with cellulose acetate, the same material used by most high-end eyewear brands, and our selection of vintage and classic styles will keep you looking sharp.


A: Yes, we can change the email address for your account on behalf of you. Contact us at, we'll conduct a security procedure, and after that, we'll change the primary email address of your account.
A: Go to the footer under the home page and enter your name and email address to subscribe to our newsletter.


A: VISA, MasterCard, American Express, Discover, PayPal Express, Apple Pay, gift cards, store credit, and HSA/FSA credit cards.
A: We do not accept insurance. However, some insurance companies will accept an invoice copy for reimbursement. Check with your insurance company, and if they do, you can print an itemized receipt from the My Orders page or request an emailed invoice copy from our Customer Service department.​​​​​​​​​
A: Yes, we offer itemized receipts. Please log in to your account and visit My Orders in the Account Overview.

From there, click “View Details” at the upper right of any order and then click “Print Order” to print your itemized receipt. Alternatively, contact our Customer Service department, and we will itemize your receipt and email it to you.
A: Exactly after when you click the button labeled "Pay Now".
A: Yes! You can buy a gift card for anyone you like, including yourself.
A: Unfortunately, we don’t send physical gift cards. We provide electronic gift cards that are emailed to the recipient email address entered on the order form.
A: You would apply it to the order during checkout. Under Payment Details, enter the gift card code and click Apply. It’s that easy!


A: We're very proud to ship our affordable eyewear worldwide while offering our customers the same low shipping rates we get as a business! "Eyewear for Everyone" truly is our goal. We do offer free worldwide shipping on all orders with a subtotal of $70 or more after any discounts are applied.
A: Our order processing time is 1-3 business days for non-prescription glasses and 5-7 business days for prescription and photochromic glasses.

During High peak periods and high demand for some of our products, please allow 2 to 4 additional days for us to process your orders before shipment. However, we would ensure you receive your items quickly and safely.
A: If you have multiple items in your order, all items will ship out together within 1-3 business days, depending on the availability. You'll receive an Estimated Delivery Date after placing an order.

Once your order has been processed, you should get a confirmation email with your tracking information. Please allow 6-12 business days for your order to arrive. Most customers receive their order within a week, but delays are possible.
A: Yes, we offer Express shipping as well.
A: Sorry, we do not offer overnight delivery.
A: Sure! Just make sure the shipping address selected is where you want the glasses to be delivered.
A: Immediately contact our Customer Service department. We will work with you to replace your damaged glasses with a new pair as soon as possible.
A: You have thirty (30) days from the date you receive the glasses to call us for a return authorization (RA) number if you've received a broken pair. We will replace broken frames at no charge during this 30-day warranty period. If you feel there is a manufacturing error and received a broken pair, return the glasses for inspection within the 30-day warranty period. If our inspection shows the glasses were made incorrectly or there is an error in coating or manufacturing, we will remake them for you at no charge.

Contact us at with photos of the defect, and we will send a return label for your item and replace the item for free.
A: We gladly accept exchanges within 30 days of delivery as long as they are in original condition. If you want to exchange your order item for any reason, or you made a mistake during the order, or you just don't like the glasses, we'll exchange your glasses.

A flat rate of $8.5 (USD) per shipment will be deducted from your balance to cover return shipping, handling, and restocking. We will cover the shipping costs for sending out the replacement item.
A: We sincerely apologize that we cannot offer an exchange service for International orders at this time. If you are not satisfied with your non-prescription glasses, you can return them. Please get in touch with us at to start the return process.
A: You have thirty (30) days from the date you receive the glasses to call us for a return authorization (RA) number if you want to return them for any reason. Suppose you made a mistake during the order, or you just don’t like the glasses. In that case, you can return them for a one-time-use 100% store credit (excluding a fixed $15 fee). A flat rate of $15 (USD) per shipment will be deducted from your refund to cover return shipping, handling, and restocking.

If you feel there is a manufacturing error, return the glasses for inspection within the 30-day warranty period. If our inspection shows the glasses were made incorrectly, we will remake them for you at no additional charge.
A: You have thirty (30) days from the date you receive the glasses to return them for any reason. Suppose you made a mistake during the order, or you just don’t like the glasses. In that case, you can return them for a one-time-use 100% store credit (excluding a fixed $8 fee).

We sincerely apologize that we cannot offer a return label for International orders at this time. The costs associated with the return are the responsibility of the customer. You can ship with the carrier of your choice.

For your safety, make sure to get a tracking number so that you are protected in the event of theft or loss during delivery to us. A handling and restocking fee of $8 (USD) (or equivalent in other currencies) per shipment will be deducted from your refund.
A: Once your return arrives at our warehouse, the item(s) will be inspected for return eligibility. You will receive an email notification detailing the approval or rejection of your refund. If your return is approved, your store credit will be processed immediately.
A: Items ineligible for return/refund:
  • Damaged during return.
  • Prescription, reading glasses, and customized glasses are not eligible to be refunded or exchanged.
  • Refunds will not apply to sitewide sales.


A: All Syght eyeglasses come with Anti-blue light Coating and UV Protection Coating included for free. We also offer scratch resistance coating and transition coating.
A: The Lens Index number (1.50, 1.57, 1.53, 1.59, 1.61, 1.67, or 1.74) refers to the degree of refraction the lens provides. This means how much the light that enters the lens is refracted (bent) as it passes through the lens. Lens Index is also related to the thickness of the lens. The higher the index, the thinner the lens will be.
A: Photochromic lenses are specially treated to turn dark when exposed to UV light, so the lenses turn dark when worn outside but become clear again once they are taken out of the sunlight. Polarized lenses are sunglasses lenses that are permanently dark and work to reduce the glare from light that is polarized horizontally, meaning the light reflecting off horizontal surfaces; for example, a white sidewalk, a white-sand beach, snow, or sunlight reflecting on the water.


A: All of our frames are Syght-branded frames.
A: To find what is the most popular or trending eyewear styles, please select the "Bestselling" sort option from any collection page.
A: Most of our frames come in more than one color. If it does, you will see the color swatches on the upper-left corner of the frame product page.

All of our frames come in one standard size. You could also use the size filter to filter by frame sizes during your search for frames.
A: All of our glasses come with inbuilt free non-Rx blue light lenses. Our glasses are so affordable that we do not offer frames by themselves.
A: When you choose a frame and then proceed with ordering that frame, our website will alert you if that particular frame does not work with your prescription.
A: Yes. You will see an "out of stock" message below the frame when a frame is out of stock. Enter your email address in the space provided, and we'll let you know when the item becomes available.


Single vision is the most common type of prescription lens. This lens type features a single field of vision, or one prescription power throughout the entire lens, for correcting nearsightedness (myopia) or farsightedness (hyperopia).
Single-vision lenses are also used for reading glasses. Reading glasses may either be prescription or over-the-counter. Over-the-counter reading glasses are the same power in both eyes and often use powers such as +1.00, +1.50, +2.00, or +2.50 (or quarter steps in between). Prescription reading glasses are tailored to you and may require some math to order.
Bifocal lenses have two viewing areas divided by a visible line: a larger viewing area for distance and a smaller reading segment. It may take first-time bifocal wearers some time to adjust to the lenses.

This is largely due to learning how to move your eyes between the distance and reading portions of the lens. Some people also find the “image jump” that occurs at the visible line between the distance and the reading areas obtrusive, especially those with mobility issues which must look down when walking.

The best thing to get used to your bifocals is to wear them as much as possible. ​​​​​​​
Standard progressives are multi-focal lenses with three viewing areas: distance-, intermediate-, and near vision. Unlike bifocals, there is no visible line between each viewing area. They have a seamless, invisible design where the power “progressively” changes throughout the lens. Many people confuse the terms “bifocal” or “trifocal” with “progressive.” Still, it is key to remember that bifocals and trifocals have a visible line in the lens, while progressives do not.

Progressives are typically prescribed for people over age 40 who already wear distance glasses but now need to be enhanced near vision for reading and enhanced intermediate vision for computer use. Instead of having three pairs of glasses for each need, progressives offer all-in-one convenience. ​​​​​​​


A: Just like dry cleaning your clothes or polishing your jewelry, it’s important to take care of your glasses so that they have a longer lifespan. If you’ve been quickly wiping your lenses against your shirt to remove a smudge or leaving them outside their case when you’re not wearing them, the chances are that you’re causing damage without even realizing it. Syght Glass FAQ.
A: Sorry, we do not provide lens replacement.
A: Are glasses always sliding down your nose? Or maybe they sit up too high? It can be a daily struggle if your glasses don't fit right. We want to make sure you don't ever have to deal with pinches or slips again. Here are some tips on how you can achieve a comfy, form-fitting glasses bridge fit.

Glasses Sliding Down
Typically you'll need more support through adjustable nose pads or a special universal bridge fit if you find yourself constantly pushing up your glasses. Adjusting your temples to make them more snug can also help.

Glasses Sitting too High
If you're looking through the bottom third of your lenses, then most likely, your glasses bridge is too narrow, causing your glasses to not settle properly over your nose. The fix for this is finding a pair of glasses with a wider bridge measurement. At Syght, you can easily use our size filter to find frames that have a wider bridge width.
A: The average American household accumulates 40 pounds of dust per year, and some of that is bound to end up on your glasses. The best way to avoid dust and debris building up on your lenses is always to store your glasses in a case when you aren’t wearing them. This will also protect them from getting scratched or bent.

Use a microfiber pouch for travel or to quickly store your glasses in a purse or pocket. All Syght glasses come with a classy pouch for storing them. We always recommend that you order an extra eyeglass case to have on hand as well.

​​​​​​ If you’re taking your glasses off briefly, it’s important to set them down properly to avoid damage. If they’re folded, place them down with the lenses facing up. If they’re unfolded, you want to place them, so they’re resting upside down.​


A: If you have already placed an order, you may email a copy of your prescription to us for review. Please put your order number in the email's subject line, attach a copy of the prescription, and email it to within 24 hours of submitting the order.

We will be sure to respond to confirm that we have received it and to notify you of any errors we find. We will also explain how those errors can be fixed and seek your permission to make the corrections on order.
A: No. You may order different pairs of glasses for your whole family in one order, with all different prescriptions. We also sell non-prescription glasses.
A: Most people have astigmatism, which includes CYL and AXIS elements. As indicated by your Rx, if you have astigmatism, we can make glasses that will correct it.
A: We are sorry, a contact lens prescription can only be used to order contact lenses since the numbers can vary from a glasses prescription. Please get in touch with your doctor who supplied your contact lens prescription to get your most recent glasses prescription on file.

We strongly recommend getting an eye exam every two years or more frequently if you notice that your vision has changed.
A: Yes! Syght is proud to offer both. If you have ADD or NV-ADD on your prescription, you can order lined bifocals or no-line multi-focal progressive glasses.
A: A single PD would be provided by one number and is the measurement of the center of one pupil to the center of the other. An average range of adult PDs is between 54 and 74 mm. A dual PD would be provided with two numbers and would appear and is the measurement of each pupil center to the center of the bridge of the nose, in millimeters. Dual PD appears in the following format: "33/31."

An average range of a child's PD is between 43 and 58 mm.
Our pupillary distance (PD) is the measurement of the distance between your pupils. This is needed for the manufacturer of the eyeglasses to know where to place the optical center on each lens, so you can see well with the glasses.

​​​​​​​​​​ Your PD should always be measured and not estimated. At a minimum, the wrong PD can feel like something is wrong with your glasses, but it can also induce eye strain, fatigue, headaches, and blurry vision.

​​​​​​​​​​ If you have a high prescription and the wrong PD, these symptoms can often worsen. I​​​f you are ordering a BiFocal or Progressive lens, even a couple of millimeters off can greatly affect how you see through your lenses.
A: A single PD is the measurement, in millimeters, from the center of one pupil to the other. An average range of adult PDs is between 54 and 74 mm. An average range of a child's PD is between 43 and 58 mm.

​​​​​​​​​​ A dual PD is the measurement of the center of each pupil to the center of the bridge of your nose. Dual PD appears in the following format: "27/29".

If you still have any questions, please do not hesitate to CONTACT US at It would be our great pleasure to do something for you.


A Perfect Blend Of Style And Comfort. Block 100% Of Harmful Rays From Digital Devices (410nm).