Q: What is blue light?
A: Blue light is part of the visible light spectrum that packs the highest energy with the shortest wavelengths, emitted in large amounts by digital screens such as computers and smartphones. Similar to how UV light can damage our eyes and skin, overexposure to blue light can cause eye problems ranging from eye strain, eye fatigue, blurred vision, dry eyes, and headaches. Blue light also regulates our circadian rhythm by influencing the production of melatonin in our body. Exposure to blue light at night, such as browsing on your phone or computer, disrupts our sleep cycle, making it hard for us to fall asleep.
Q: How does the Syght lens block blue light?
A: Syght lens is designed using the American HEV-Adsorb Lens technology. It can absorb high-energy blue light and provide 100% protection against Blue light and UV light. Our glasses filter out the harsh blue light emitted by digital devices such as computers, smartphones, televisions, tablets, fluorescent lights, and LEDs.
Q: What are the advantages of Syght Anti-blue light glasses?
A: Syght's anti-blue light lens is made of aviation-grade PC material. Compared with the mainstream resin lenses in the market, the PC lens is more lightweight and not easy to break. It is certified by US FDA certification, Drop Ball Test, CE certification, SGS RoHS certification.
Q: Who are these glasses for?
A: These glasses are for:
- Anyone who sits in front of a computer all-day
- Anyone who games at night and has trouble sleeping
- Anyone that suffers from eye strain and eye irritation from looking at a screen for too long
- Anyone who plays video games everyday or competitively
- Anyone who works in an office
- Anyone looking to enhance the contrast and depth perception in their games
Q: Why choose Syght Eyewear?
A: We offer the clearest, most effective lens on the market. Other computer glasses are typically very yellow and have low transparency. Our glasses have a virtually clear lens and look just like a regular pair of glasses when you're wearing them. Our frames are built with cellulose acetate, the same material used by most high-end eyewear brands, and our selection of vintage and classic styles will keep you looking sharp.
Q: Natural blue light vs. Artificial blue light
A: Natural blue light comes from the sun. Our body uses blue light from the sun to regulate our natural circadian rhythm (sleep and wake cycles), boost alertness, heighten reaction times, elevate moods, and increase the feeling of well-being. Artificial sources of blue light include digital screens such as TVs, computers, smartphones, and fluorescent and LED lights.
Orders & Shipping
Q: Where do you ship to? Do you ship internationally?
A: We do offer free worldwide shipping on all orders with a subtotal of $50.00 USD or more after any discounts are applied. Shipping costs vary depending on package size and location.
Q: When will my order ship?
A: Our processing time is 1-3 business days for non-prescription glasses orders and 5-7 business days for prescription and photochromic lens orders before actual shipment. During High peak periods and high demand for some of our products, please allow 3 to 5 days for us to process your orders before shipment. However, we would ensure you receive your items in a fast and safe manner.
Q: How fast is your shipping
A: If you have multiple items in your order, all items will ship out together within 1-3 business days, depending on the availability. You'll receive an Estimated Delivery Date after placing an order.
Once your order has been processed, you should get a confirmation email with your tracking information. For US orders, please allow 4-8 business days for your order to arrive. For international orders, please allow for 6-12 business days. Most customers receive their order within a week, but delays are possible. Tracking for international orders may take about 3-4 days to show movement.
Q: How can I track my order?
A: After your order has shipped, we will send you detailed information on your tracking number by email and SMS. Depending on the carrier (USPS, DHL, OR YANWEN), you should easily have access to your package transit times and progress.
Q: What does "Split Shipped" mean?
A: If an order contains an out-of-stock product, it will not process until we receive its new stock. If your order includes several products, it will split, and the available items will be shipped first. We will then send you the out-of-stock items after they restock.
Q: I live in one country but want to ship to a different country. Is this possible?
A: Sure! Just make sure the shipping address selected is where you want the glasses to be delivered.
Q: I just placed an order, but I accidentally put in the wrong shipping address! What should I do?
A: We process our orders very quickly. Sometimes, an order pack minutes after it was placed. If you gave us an incorrect shipping address, you must send us an email as soon as possible with the shipping address that you would like it changed to. There’s no guarantee that we’ll be able to switch out the address before the package leaves our hands, but we’ll try our best.
Q: My item is missing during shipping. I gave an incorrect address. Can I get a refund?
A: A: Sadly, if you provided an incorrect or incomplete address at checkout, we won't take responsibility for shipping costs. A new product can be shipped after reshipping costs have been paid for.
False claims of missing packages WOULD NOT be honored. Meaning if USPS or DHL confirms delivery of your package but claims of not receiving the package are received, Sadly, we won't give a refund.
- USPS customer service: 1-800-275-8777
- DHL customer service: 1-800-225-5345
Q: My package has been marked as Delivered, but I didn't receive it?
A: USPS tracking information can be incorrect, and packages may be marked as delivered before they actually arrive. If this is the case, your package will most likely be delivered within a few days. Don't hesitate to get in touch with your local post office for more information regarding your package.
Q: Why did I not receive an order confirmation email?
A: First, please check your spam/junk folder for the confirmation email. If you still do not see the order confirmation, the email address entered at checkout may have been entered incorrectly.
Please email our customer service team at Support@syghtglass.com and tell us your name and the email address where you would like the order confirmation sent. We will check and see if, for some reason, the order didn't go through or if the email address was entered incorrectly at checkout.
Returns, Exchanges & Cancellation
Q: Can I return it for any reason?
A: Absolutely! We offer a 30-day return window if you're not 100% happy. Just contact us and let us know the reason (so that we can try to improve), and we'll be happy to make you a refund. For more information, visit the Exchanges & Returns page.
Q: What is your return policy?
A: If your product arrives damaged or not as described, please follow the warranty process and contact our customer support at Support@syghtglass.com within 30 days of receiving the order.
Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to the original payment method within a certain amount of days.
Q: Can I exchange them if I don’t like the color or size?
A: You sure can! We have a 30-day exchange window to swap out colors, sizes, and designs.
Q: My order arrived with something missing, incorrect, or damaged.
A: If your package arrives missing an item, with incorrect items, or any damage to the items, email email@example.com within seven days following the delivery date. Please include your order number and photos of any damage.
Q: Can I cancel or make changes to my order?
A: Once your order is placed, it immediately goes into processing, packing, and shipping. Once you have been given a tracking number, we are not able to cancel or make changes.
To cancel a processed order that has not been assigned a tracking number, email us at firstname.lastname@example.org immediately with the subject line as "Current Order Cancellation" and include your order number.
Unfortunately, order cancellations and refunds on any processed orders are not guaranteed.
Q: How long does it take to process a return and receive a refund?
A: Please allow approximately five business days for credit card refunds to process.
You will be refunded to your original form of payment. Please note, original shipping charges are not refundable.
Q: What are my payment options?
A: We accept all major credit and debit cards, including Visa and Mastercard. Alternatively, you can opt for quick checkout via PayPal or Apple Pay. We also offer flexible financing options with Sezzle. You can select your preferred payment method at checkout.
Q: Will my transaction be secure?
A: Yes! Absolutely. We accept payment through Stripe and PayPal. They are certified Level 1 PCI DSS compliant. Paypal uses industry-standard 256-bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.
Q: Why was I charged twice for my order?
A: Most times, when an order is placed, the payment is placed and hold and later released by your bank. When this occurs, the transaction may reappear in your statement. Please be rest assured you were billed one time only and not twice. To verify this, please look through your 30-day statement, and you will confirm just one transaction.
If you still have any questions, please do not hesitate to CONTACT US at Support@syghtglass.com. It would be our great pleasure to do something for you.