Answers to your Questions

We've listed out some of our most asked questions and organized them for easy searching.
If you can't seem to find an answer to your question, please click Ask your question button
or drop us an email at

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Prescriptions (Rx)

How do I read my prescription?
What is my pupillary distance (PD) and how do I get it?
Can you fill strong prescriptions?
How do I order single vision reading glasses?
What if I have an astigmatism?
Do you offer bifocal or progressive lenses?
How do I order Readers?
Can I order bifocals that are computer distance on top and reading on bottom?
Can I use my contact lens prescription to order glasses?
How do I order non-prescription glasses?


What do the Lens Index numbers mean?
What lens coatings do you sell?
What are photochromic lenses?
What are Polarized lenses?


What frame style is best for my face shape?
What frame material is right for me?
Do the frames come in different sizes?
Full-rim, half-rim, or rimless?
Can I get the frames in a different color?
My frame is out of stock. Can you notify me when it's back in stock?

Virtual Try-on

How can I try on eyeglasses virtually using my camera?
Can I try on eyeglasses using a photo of myself?
Is the virtual try-on feature accurate in showing how the eyeglasses will fit on my face?


What frames can be ordered as sunglasses?
Can I order prescription sunglasses?
What is the difference between Photochromic and Polarized lenses?
Can I get sunglasses that are also thin lenses?
Why are my polarized lenses distorted when I look at screens?
Do I need polarized lenses for my sunglasses?

Ordering & Payment

What is included in the price of the glasses?
Can I order more than one pair of glasses per order?
Is it required that all the glasses on the order have the same prescription?
What forms of payment do you accept?
When do you charge my credit card?
Do you accept insurance?

Shipping & Returns

Where does Syght ship to?
When Will My Order Ship?
How Fast Is Your Shipping?
Do you offer expedited shipping?
Can you overnight my glasses?
I live in one country but want to ship to a different country. Is this possible?
What do I do if my package was damaged during shipping?
Do you have a warranty?
What is your exchange policy for International orders?
I sent my glasses back. What is next?
What items are non-exchangeable/non-returnable?

Gift Cards

Do you sell gift cards?
Do you send physical gift cards?
How do I use my gift card?
What if I want to give the gift card myself?


Can you change the email address for my account?
How can I subscribe to the Syght newsletter?
I forgot my account password. What should I do?
What are the benefits of having a Syght account?

Glasses Care & Adjustments

How should I clean my glasses properly?
Can I make adjustments to my glasses at home?
How do I store my glasses when not in use?
How often should I have my glasses checked and adjusted?

If you still have any questions, please do not hesitate to CONTACT US or email us at It would be our great pleasure to do something for you.

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