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GENERAL FAQ
Q: How do I redeem promo codes?
- A: Enter the promotion code exactly as you see in the box marked “Gift card or discount code” above the totals on the right side of the page during checkout.
- Click the “Apply” button to activate the promo code and have it applied to your order.
If you are accessing from mobile devices,
- Visit the checkout page and click on "Show order summary" on top of the page, then enter the promotion code exactly as you see in the box marked "Gift card or discount code" above the totals.
- Click the Arrow button beside the coupon field to activate the promo code and have it applied to your order.
Q: How do I add or remove items in my order?
We start processing your order upon receipt of your cleared payment. It may be possible to cancel your order during processing, but it cannot be canceled once it moves to the shipping process. After placing your order, you will have 4 hours to revise and update the order information you have provided (prescription details, Frame, Lens, Address etc.)
After this four (4) hour period, you will not be able to revise or update your order information. Syght is not responsible for any data entry errors you may have made when submitting your order information.
After this four (4) hour period, you will not be able to revise or update your order information. Syght is not responsible for any data entry errors you may have made when submitting your order information.
Q: How To Use Store Credit?
Confused about how to use your store credit? Follow these steps and enjoy your new pair of Syght!
- After choosing your frames and adding them to your shopping cart, click Checkout.
- Fill in all the shipping information. At the right, you will see the option to enter a promo/coupon code. Enter your 12 digit gift card number in that field and click on apply button to use your store credit.
- If you have enough store credit for the purchase, you are all set! Any leftover store credit will be in your account when you are ready to purchase other Syght frames.
- If there is not enough store credit to cover your purchase, please input an additional payment option for the remaining balance. When you are ready, click Place Order.
Q: What Are The Advantages Of Syght Anti-Blue Light Glasses?
Syght's anti-blue light lens is made of aviation-grade PC material. Compared with the mainstream resin lenses in the market, the PC lens is more lightweight and not easy to break. It is certified by US FDA certification, Drop Ball Test, CE certification, SGS RoHS certification.
Q: Why Choose Syght?
We offer the clearest, most effective lens on the market. Other computer glasses are typically very yellow and have low transparency. Our glasses have a virtually clear lens and look just like a regular pair of glasses when you're wearing them.
Our frames are built with cellulose acetate, the same material used by most high-end eyewear brands, and our selection of vintage and classic styles will keep you looking sharp.
Our frames are built with cellulose acetate, the same material used by most high-end eyewear brands, and our selection of vintage and classic styles will keep you looking sharp.
ACCOUNT FAQ
Q: Can you change the email address for my account?
A: Yes, we can change the email address for your account on behalf of you. Contact us at support@syghtglass.com, we'll conduct a security procedure, and after that, we'll change the primary email address of your account.
Q: How can I subscribe to the Syght newsletter?
A: Go to the footer under the home page and enter your name and email address to subscribe to our newsletter.
PAYMENT FAQ
Q: What forms of payment do you accept?
A: VISA, MasterCard, American Express, Discover, PayPal Express, Apple Pay, gift cards, store credit, and HSA/FSA credit cards.
Q: Do you accept insurance?
A: We do not accept insurance. However, some insurance companies will accept an invoice copy for reimbursement. Check with your insurance company, and if they do, you can print an itemized receipt from the My Orders page or request an emailed invoice copy from our Customer Service department.
Q: Do you provide itemized receipts?
A: Yes, we offer itemized receipts. Please log in to your account and visit My Orders in the Account Overview.
From there, click “View Details” at the upper right of any order and then click “Print Order” to print your itemized receipt. Alternatively, contact our Customer Service department, and we will itemize your receipt and email it to you.
From there, click “View Details” at the upper right of any order and then click “Print Order” to print your itemized receipt. Alternatively, contact our Customer Service department, and we will itemize your receipt and email it to you.
Q: When do you charge my credit card?
A: Exactly after when you click the button labeled "Pay Now".
Q: Do you sell gift cards?
A: Yes! You can buy a gift card for anyone you like, including yourself.
Q: Do you send physical gift cards?
A: Unfortunately, we don’t send physical gift cards. We provide electronic gift cards that are emailed to the recipient email address entered on the order form.
Q: How do I use my gift card?
A: You would apply it to the order during checkout. Under Payment Details, enter the gift card code and click Apply. It’s that easy!
SHIPPING & RETURNS FAQ
Q: Where does Syght ship to?
A: We're very proud to ship our affordable eyewear worldwide while offering our customers the same low shipping rates we get as a business! "Eyewear for Everyone" truly is our goal. We do offer free worldwide shipping on all orders with a subtotal of $70 or more after any discounts are applied.
Q: When Will My Order Ship?
A: Our order processing time is 1-3 business days for non-prescription glasses and 5-7 business days for prescription and photochromic glasses.
During High peak periods and high demand for some of our products, please allow 2 to 4 additional days for us to process your orders before shipment. However, we would ensure you receive your items quickly and safely.
During High peak periods and high demand for some of our products, please allow 2 to 4 additional days for us to process your orders before shipment. However, we would ensure you receive your items quickly and safely.
Q: How Fast Is Your Shipping?
A: If you have multiple items in your order, all items will ship out together within 1-3 business days, depending on the availability. You'll receive an Estimated Delivery Date after placing an order.
Once your order has been processed, you should get a confirmation email with your tracking information. Please allow 6-12 business days for your order to arrive. Most customers receive their order within a week, but delays are possible.
Once your order has been processed, you should get a confirmation email with your tracking information. Please allow 6-12 business days for your order to arrive. Most customers receive their order within a week, but delays are possible.
Q: Do you offer expedited shipping?
A: Yes, we offer Express shipping as well.
Q: Can you overnight my glasses?
A: Sorry, we do not offer overnight delivery.
Q: I live in one country but want to ship to a different country. Is this possible?
A: Sure! Just make sure the shipping address selected is where you want the glasses to be delivered.
Q: What do I do if my package was damaged during shipping?
A: Immediately contact our Customer Service department. We will work with you to replace your damaged glasses with a new pair as soon as possible.
Q: Do you have a warranty?
A: You have thirty (30) days from the date you receive the glasses to call us for a return authorization (RA) number if you've received a broken pair. We will replace broken frames at no charge during this 30-day warranty period.
If you feel there is a manufacturing error and received a broken pair, return the glasses for inspection within the 30-day warranty period. If our inspection shows the glasses were made incorrectly or there is an error in coating or manufacturing, we will remake them for you at no charge.
Contact us at Support@syghtglass.com with photos of the defect, and we will send a return label for your item and replace the item for free.
Contact us at Support@syghtglass.com with photos of the defect, and we will send a return label for your item and replace the item for free.
Q: What is your exchange policy for domestic (US) orders?
A: We gladly accept exchanges within 30 days of delivery as long as they are in original condition. If you want to exchange your order item for any reason, or you made a mistake during the order, or you just don't like the glasses, we'll exchange your glasses.
A flat rate of $8.5 (USD) per shipment will be deducted from your balance to cover return shipping, handling, and restocking. We will cover the shipping costs for sending out the replacement item.
A flat rate of $8.5 (USD) per shipment will be deducted from your balance to cover return shipping, handling, and restocking. We will cover the shipping costs for sending out the replacement item.
Q: What is your exchange policy for International orders?
A: We sincerely apologize that we cannot offer an exchange service for International orders at this time. If you are not satisfied with your non-prescription glasses, you can return them. Please get in touch with us at Support@syghtglass.com to start the return process.
Q: What is your return policy for domestic (US) orders?
A: You have thirty (30) days from the date you receive the glasses to call us for a return authorization (RA) number if you want to return them for any reason. Suppose you made a mistake during the order, or you just don’t like the glasses. In that case, you can return them for a one-time-use 100% store credit (excluding a fixed $15 fee). A flat rate of $15 (USD) per shipment will be deducted from your refund to cover return shipping, handling, and restocking.
If you feel there is a manufacturing error, return the glasses for inspection within the 30-day warranty period. If our inspection shows the glasses were made incorrectly, we will remake them for you at no additional charge.
If you feel there is a manufacturing error, return the glasses for inspection within the 30-day warranty period. If our inspection shows the glasses were made incorrectly, we will remake them for you at no additional charge.
Q: What is your return policy for International Orders?
A: You have thirty (30) days from the date you receive the glasses to return them for any reason. Suppose you made a mistake during the order, or you just don’t like the glasses. In that case, you can return them for a one-time-use 100% store credit (excluding a fixed $8 fee).
We sincerely apologize that we cannot offer a return label for International orders at this time. The costs associated with the return are the responsibility of the customer. You can ship with the carrier of your choice.
For your safety, make sure to get a tracking number so that you are protected in the event of theft or loss during delivery to us. A handling and restocking fee of $8 (USD) (or equivalent in other currencies) per shipment will be deducted from your refund.
We sincerely apologize that we cannot offer a return label for International orders at this time. The costs associated with the return are the responsibility of the customer. You can ship with the carrier of your choice.
For your safety, make sure to get a tracking number so that you are protected in the event of theft or loss during delivery to us. A handling and restocking fee of $8 (USD) (or equivalent in other currencies) per shipment will be deducted from your refund.
Q: I sent my glasses back. What is next?
A: Once your return arrives at our warehouse, the item(s) will be inspected for return eligibility. You will receive an email notification detailing the approval or rejection of your refund. If your return is approved, your store credit will be processed immediately.
Q: What items are non-exchangeable/non-returnable?
A: Items ineligible for return/refund:
- Damaged during return.
- Prescription, reading glasses, and customized glasses are not eligible to be refunded or exchanged.
- Refunds will not apply to sitewide sales.
LENSES & LENS TYPES FAQ
Q: What lens coatings do you sell?
A: All Syght eyeglasses come with Anti-blue light Coating and UV Protection Coating included for free. We also offer scratch resistance coating and transition coating.
Q: What do the lens index numbers and high index mean?
A: The Lens Index number (1.50, 1.57, 1.53, 1.59, 1.61, 1.67, or 1.74) refers to the degree of refraction the lens provides. This means how much the light that enters the lens is refracted (bent) as it passes through the lens. Lens Index is also related to the thickness of the lens. The higher the index, the thinner the lens will be.
Q: What is the difference between photochromic vs. polarized lenses?
A: Photochromic lenses are specially treated to turn dark when exposed to UV light, so the lenses turn dark when worn outside but become clear again once they are taken out of the sunlight. Polarized lenses are sunglasses lenses that are permanently dark and work to reduce the glare from light that is polarized horizontally, meaning the light reflecting off horizontal surfaces; for example, a white sidewalk, a white-sand beach, snow, or sunlight reflecting on the water.
FRAMES FAQ
Q: Do you carry brand-name frames?
A: All of our frames are Syght-branded frames.
Q: What are the most trending or popular frames?
A: To find what is the most popular or trending eyewear styles, please select the "Bestselling" sort option from any collection page.
Q: Can I get frames in different colors and sizes?
A: Most of our frames come in more than one color. If it does, you will see the color swatches on the upper-left corner of the frame product page.
All of our frames come in one standard size. You could also use the size filter to filter by frame sizes during your search for frames.
All of our frames come in one standard size. You could also use the size filter to filter by frame sizes during your search for frames.
Q: Can I order frames without lenses?
A: All of our glasses come with inbuilt free non-Rx blue light lenses. Our glasses are so affordable that we do not offer frames by themselves.
Q: Will this frame work with my prescription?
A: When you choose a frame and then proceed with ordering that frame, our website will alert you if that particular frame does not work with your prescription.
Q: My frame is out of stock. Can you notify me when it's back in stock?
A: Yes. You will see an "out of stock" message below the frame when a frame is out of stock. Enter your email address in the space provided, and we'll let you know when the item becomes available.
CHOOSING A LENS TYPE
Single Vision
Single vision is the most common type of prescription lens. This lens type features a single field of vision, or one prescription power throughout the entire lens, for correcting nearsightedness (myopia) or farsightedness (hyperopia).
Readers
Single-vision lenses are also used for reading glasses. Reading glasses may either be prescription or over-the-counter. Over-the-counter reading glasses are the same power in both eyes and often use powers such as +1.00, +1.50, +2.00, or +2.50 (or quarter steps in between). Prescription reading glasses are tailored to you and may require some math to order.
Bifocals
Bifocal lenses have two viewing areas divided by a visible line: a larger viewing area for distance and a smaller reading segment. It may take first-time bifocal wearers some time to adjust to the lenses.
This is largely due to learning how to move your eyes between the distance and reading portions of the lens. Some people also find the “image jump” that occurs at the visible line between the distance and the reading areas obtrusive, especially those with mobility issues which must look down when walking.
The best thing to get used to your bifocals is to wear them as much as possible.
This is largely due to learning how to move your eyes between the distance and reading portions of the lens. Some people also find the “image jump” that occurs at the visible line between the distance and the reading areas obtrusive, especially those with mobility issues which must look down when walking.
The best thing to get used to your bifocals is to wear them as much as possible.
Progressives
Standard progressives are multi-focal lenses with three viewing areas: distance-, intermediate-, and near vision. Unlike bifocals, there is no visible line between each viewing area. They have a seamless, invisible design where the power “progressively” changes throughout the lens. Many people confuse the terms “bifocal” or “trifocal” with “progressive.” Still, it is key to remember that bifocals and trifocals have a visible line in the lens, while progressives do not.
Progressives are typically prescribed for people over age 40 who already wear distance glasses but now need to be enhanced near vision for reading and enhanced intermediate vision for computer use. Instead of having three pairs of glasses for each need, progressives offer all-in-one convenience.
Progressives are typically prescribed for people over age 40 who already wear distance glasses but now need to be enhanced near vision for reading and enhanced intermediate vision for computer use. Instead of having three pairs of glasses for each need, progressives offer all-in-one convenience.
GLASSES CARE & ADJUSTMENTS FAQ
Q: How To Care, Clean, and Store Your Glasses?
A: Just like dry cleaning your clothes or polishing your jewelry, it’s important to take care of your glasses so that they have a longer lifespan. If you’ve been quickly wiping your lenses against your shirt to remove a smudge or leaving them outside their case when you’re not wearing them, the chances are that you’re causing damage without even realizing it. Syght Glass FAQ.
Q: Can you replace lenses if I send you my frame?
A: Sorry, we do not provide lens replacement.
Q: Adjust Glasses That Sit Too Low or Too High
A: Are glasses always sliding down your nose? Or maybe they sit up too high? It can be a daily struggle if your glasses don't fit right. We want to make sure you don't ever have to deal with pinches or slips again. Here are some tips on how you can achieve a comfy, form-fitting glasses bridge fit.
Glasses Sliding Down
Typically you'll need more support through adjustable nose pads or a special universal bridge fit if you find yourself constantly pushing up your glasses. Adjusting your temples to make them more snug can also help.
Glasses Sitting too High
If you're looking through the bottom third of your lenses, then most likely, your glasses bridge is too narrow, causing your glasses to not settle properly over your nose. The fix for this is finding a pair of glasses with a wider bridge measurement. At Syght, you can easily use our size filter to find frames that have a wider bridge width.
Glasses Sliding Down
Typically you'll need more support through adjustable nose pads or a special universal bridge fit if you find yourself constantly pushing up your glasses. Adjusting your temples to make them more snug can also help.
Glasses Sitting too High
If you're looking through the bottom third of your lenses, then most likely, your glasses bridge is too narrow, causing your glasses to not settle properly over your nose. The fix for this is finding a pair of glasses with a wider bridge measurement. At Syght, you can easily use our size filter to find frames that have a wider bridge width.
Q: How to Safely Store Your Eyeglasses
A: The average American household accumulates 40 pounds of dust per year, and some of that is bound to end up on your glasses. The best way to avoid dust and debris building up on your lenses is always to store your glasses in a case when you aren’t wearing them. This will also protect them from getting scratched or bent.
Use a microfiber pouch for travel or to quickly store your glasses in a purse or pocket. All Syght glasses come with a classy pouch for storing them. We always recommend that you order an extra eyeglass case to have on hand as well.
If you’re taking your glasses off briefly, it’s important to set them down properly to avoid damage. If they’re folded, place them down with the lenses facing up. If they’re unfolded, you want to place them, so they’re resting upside down.
Use a microfiber pouch for travel or to quickly store your glasses in a purse or pocket. All Syght glasses come with a classy pouch for storing them. We always recommend that you order an extra eyeglass case to have on hand as well.
If you’re taking your glasses off briefly, it’s important to set them down properly to avoid damage. If they’re folded, place them down with the lenses facing up. If they’re unfolded, you want to place them, so they’re resting upside down.
PRESCRIPTION & PD FAQ
Q: How do I submit my prescription?
A: If you have already placed an order, you may email a copy of your prescription to us for review. Please put your order number in the email's subject line, attach a copy of the prescription, and email it to service@syghtglass.com within 24 hours of submitting the order.
We will be sure to respond to confirm that we have received it and to notify you of any errors we find. We will also explain how those errors can be fixed and seek your permission to make the corrections on order.
We will be sure to respond to confirm that we have received it and to notify you of any errors we find. We will also explain how those errors can be fixed and seek your permission to make the corrections on order.
Q: I want to order more than one pair of glasses. Do they have to have the same prescription?
A: No. You may order different pairs of glasses for your whole family in one order, with all different prescriptions. We also sell non-prescription glasses.
Q: What if I have astigmatism?
A: Most people have astigmatism, which includes CYL and AXIS elements. As indicated by your Rx, if you have astigmatism, we can make glasses that will correct it.
Q: My prescription expired. Can I use my contact lens prescription to order glasses?
A: We are sorry, a contact lens prescription can only be used to order contact lenses since the numbers can vary from a glasses prescription. Please get in touch with your doctor who supplied your contact lens prescription to get your most recent glasses prescription on file.
We strongly recommend getting an eye exam every two years or more frequently if you notice that your vision has changed.
We strongly recommend getting an eye exam every two years or more frequently if you notice that your vision has changed.
Q: Do you offer bifocal or progressive lenses?
A: Yes! Syght is proud to offer both. If you have ADD or NV-ADD on your prescription, you can order lined bifocals or no-line multi-focal progressive glasses.
Q: How can I tell if I have a single PD or dual PD on my prescription?
A: A single PD would be provided by one number and is the measurement of the center of one pupil to the center of the other. An average range of adult PDs is between 54 and 74 mm. A dual PD would be provided with two numbers and would appear and is the measurement of each pupil center to the center of the bridge of the nose, in millimeters. Dual PD appears in the following format: "33/31."
An average range of a child's PD is between 43 and 58 mm.
An average range of a child's PD is between 43 and 58 mm.
Understanding PD and Measuring It at Home
Our pupillary distance (PD) is the measurement of the distance between your pupils. This is needed for the manufacturer of the eyeglasses to know where to place the optical center on each lens, so you can see well with the glasses.
Your PD should always be measured and not estimated. At a minimum, the wrong PD can feel like something is wrong with your glasses, but it can also induce eye strain, fatigue, headaches, and blurry vision.
If you have a high prescription and the wrong PD, these symptoms can often worsen. If you are ordering a BiFocal or Progressive lens, even a couple of millimeters off can greatly affect how you see through your lenses.
Your PD should always be measured and not estimated. At a minimum, the wrong PD can feel like something is wrong with your glasses, but it can also induce eye strain, fatigue, headaches, and blurry vision.
If you have a high prescription and the wrong PD, these symptoms can often worsen. If you are ordering a BiFocal or Progressive lens, even a couple of millimeters off can greatly affect how you see through your lenses.
Q: What is a single PD or dual PD?
A: A single PD is the measurement, in millimeters, from the center of one pupil to the other. An average range of adult PDs is between 54 and 74 mm. An average range of a child's PD is between 43 and 58 mm.
A dual PD is the measurement of the center of each pupil to the center of the bridge of your nose. Dual PD appears in the following format: "27/29".
A dual PD is the measurement of the center of each pupil to the center of the bridge of your nose. Dual PD appears in the following format: "27/29".
