Échange et retours

Yes, we provide a warranty for our products. If you receive a broken pair of glasses, you have thirty (30) days from the date of delivery to contact us for a return authorization (RA) number. During this 30-day warranty period, we will replace broken frames at no charge.

If you believe there is a manufacturing error or defect, please return the glasses for inspection within the warranty period. If our inspection confirms a manufacturing error, we will remake the glasses for you at no additional cost. To initiate the warranty process, please contact us at Support@syghtglass.com with photos of the defect, and we will provide a return label for your item and replace it for free.

A: We happily accept exchanges within 30 days of delivery, provided the glasses are in their original condition. If you wish to exchange your order item for any reason, or if you made a mistake during the order, or simply don't like the glasses, we'll gladly facilitate the exchange process. A charge of $12 per shipment will be applied to cover return shipping, handling, and restocking fees.

However, we will cover the shipping costs for sending out the replacement item. Please ensure the glasses are returned in their original condition to proceed with the exchange.

A: At Syght, we strive to provide you with the best eyeglasses and customer experience. We understand that sometimes you may need to return or exchange your glasses. Please review our return and exchange policy below for all the details:

Return Eligibility:

• You have thirty (30) days from the date of delivery to contact us for a return authorization (RA) number.
• To be eligible for a return or exchange, eyeglasses must be in their original condition, including all packaging, tags, and accessories.

Return Options:

• Store Credit: You can opt for a one-time-use 100% store credit for your returned eyeglasses. Please note that a return fee of $14.00 per shipment will be deducted from your refund to cover return shipping, handling, and restocking fees.
• Exchange: If you wish to exchange your eyeglasses for any reason, we'll gladly facilitate the exchange process. A charge of $12.00 per shipment will be applied to cover return shipping, handling, and restocking fees. However, we will cover the shipping costs for sending out the replacement item.

Manufacturing Errors:
If you believe there is a manufacturing error with your eyeglasses, please return them for inspection within the 30-day warranty period. If our inspection confirms a manufacturing error, we will remake the glasses for you at no additional charge.

Return Fee:
A return fee of $14.00 per shipment will be deducted from your refund or store credit to cover return shipping, handling, and restocking. This fee ensures that we can maintain the quality of our products and services.

Return Authorization (RA) Process:
To initiate a return or exchange, please contact our customer service team to obtain a return authorization (RA) number. They will guide you through the process and provide you with all the necessary instructions.

A: We sincerely apologize, but currently, we are unable to offer an exchange service for international orders. However, if you are not satisfied with your non-prescription glasses, you can initiate a return. To begin the return process, please visit our self return portal and follow the provided instructions. We appreciate your understanding in this matter and apologize for any inconvenience caused.

If you have any further questions or require assistance, please feel free to reach out to our customer support team at support@syghtglass.com.

A: At Syght, we value our international customers and aim to provide you with top-quality eyeglasses. Please take a moment to review our return policy for international orders:

Return Eligibility:

• You have thirty (30) days from the date of delivery to contact us for a return authorization (RA) number.
• To be eligible for a return, eyeglasses must be in their original condition, including all packaging, tags, and accessories.

Return Process:

To initiate a return for international orders, please follow these steps:

1. Contact our customer service team to obtain a return authorization (RA) number. They will guide you through the process and provide you with all necessary instructions.
2. Once you have received your RA number, securely package the eyeglasses, ensuring they are in their original condition, and include all packaging, tags, and accessories.
3. Send the package to the return address provided along with the RA number.

Return Fee:

For international returns, a return fee of $14.00 per shipment will be deducted from your refund to cover handling and restocking. This fee ensures that we can maintain the quality of our products and services. Please note that the return shipping fee must be paid by you directly to the shipping company when sending the return package.

Once we receive your returned eyeglasses and inspect them to ensure they meet our return eligibility criteria, we will process your refund, deducting the return fee of $14.00, and provide you with a one-time-use 100% store credit for the remaining amount.

If you believe there is a manufacturing error with your eyeglasses, please contact our customer service team within the 30-day warranty period, and we will assist you accordingly.

We appreciate your business and are here to provide you with exceptional service. If you have any questions or need further assistance regarding international returns, please don't hesitate to contact us.

A: Currently, we do not provide repair services for glasses.

A: Once your return arrives at our warehouse, our team will carefully inspect the item(s) to determine their eligibility for a refund. You will receive an email notification detailing the approval or rejection of your refund. If your return is approved, your store credit will be processed immediately. Please allow 2-4 business days for this process to be completed after we receive the items.

A: We apologize, but we do not offer lens replacement services.

A: Upon receiving your return at our warehouse, our team will inspect the item(s) to ensure they meet the requirements for a refund. You will receive an email notification informing you of the approval or rejection of your refund. If your return is approved, your store credit will be processed immediately. Please allow 2-4 business days for the store credit to be issued after we receive the items.